Privacy Policy

Last updated: 4 May 2026

This Privacy Policy explains how 4U Home and Property Maintenance collects, uses, stores, and protects personal information provided through our website, Facebook lead forms, messages, phone calls, emails, and other enquiry channels.

By submitting an enquiry, requesting a quote, or providing your details to us, you agree to the handling of your information as described in this Privacy Policy.

1. Who we are

4U Home and Property Maintenance provides home maintenance, property maintenance, fencing, repairs, outdoor work, and related services to customers in Ballarat and surrounding areas.

2. What information we collect

We may collect personal information when you submit a form, contact us, request a quote, or interact with our ads or website.

This may include:

• Your name
• Phone number
• Email address
• Suburb or location
• Details about the service you are enquiring about
• Photos, notes, or job details you choose to send us
• Information submitted through Facebook or Instagram lead forms
• Basic website or advertising interaction data, such as enquiry source or campaign information

3. How we collect information

We may collect information directly from you when you:

• Submit a Facebook or Instagram lead form
• Fill out a form on our website
• Call, text, email, or message us
• Send photos or details of a job
• Request a quote or booking
• Interact with our website, social media pages, or advertisements

If you submit your details through a Facebook or Instagram form, Meta may also process your information according to its own privacy policies and terms.

4. Why we collect your information

We collect your information so we can respond to your enquiry and provide our services.

We may use your information to:

• Contact you about your enquiry
• Provide a quote or estimate
• Arrange an inspection or booking
• Carry out requested maintenance or repair work
• Send updates about your job
• Keep records of enquiries, quotes, invoices, and completed work
• Improve our advertising, website, and customer service
• Follow up with you about services you have asked about

5. Facebook lead forms and advertising

When you submit a lead form through Facebook or Instagram, the information you provide is sent to us so we can contact you about the service you requested.

We only use this information for reasonable business purposes related to your enquiry, such as calling, texting, emailing, quoting, booking, or following up.

We do not sell your personal information.

6. What happens if you do not provide your information

You do not have to provide personal information to us. However, if you do not provide the details we need, we may not be able to respond to your enquiry, provide an accurate quote, or complete a booking.

7. Who we may share information with

We may share your information only where reasonably necessary to operate our business, provide our services, or comply with the law.

This may include:

• Staff, contractors, or subcontractors assisting with your job
• Software providers we use for enquiries, bookings, quoting, invoicing, email, or customer management
• Professional advisers such as accountants or legal advisers
• Government, regulatory, or law enforcement bodies where required by law

We do not sell, rent, or trade your personal information to third parties.

8. How we store and protect information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored in email systems, phone records, business software, quote records, customer records, or secure online platforms used to manage enquiries and jobs.

9. Marketing and follow-up contact

If you submit an enquiry, we may contact you by phone, SMS, email, or message to respond to your request or follow up about the service you asked about.

You can ask us to stop contacting you at any time by replying to our message or contacting us using the details below.

10. Accessing or correcting your information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated, or incomplete.

We will respond to reasonable requests within a reasonable time.

11. Cookies, pixels, and website analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use our website and to improve our advertising.

These tools may collect information such as page visits, device information, browser type, approximate location, and interactions with our website or ads.

12. Third-party websites

Our website, ads, or messages may contain links to third-party websites or platforms, including Facebook, Instagram, Google, or other services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy policies separately.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated date shown at the top of this page.

14. Contact us

If you have any questions about this Privacy Policy, want to access or correct your information, or want to request that we stop contacting you, please contact us: